Symptom:
When opening a damaged Word document with Microsoft Word 2007 or higher versions, you see the following error message:
The file xxx.docx cannot be opened because there are problems with the contents.
(Details: The file is corrupted and cannot be opened.)
where ‘xxx.docx’ is the corrupt Word document file.
Below is a sample screenshot of the error message:
Click “OK” button, you will see the second error message:
Word found unreadable content in xxx.docx. Do you want to recover the contents of this document? If you trust the source of this document, click Yes.
where ‘xxx.docx’ is the corrupt Word document file.
Below is a sample screenshot of the error message:
Click “Yes” button to let Word recover the document.
If Word fails to repair the corrupt document, you will see the third error message. The detailed reason will vary depends on the different situations of the corruption, for example:
The file xxx.docx cannot be opened because there are problems with the contents.
(Details: Microsoft Office cannot open this file because some parts are missing or invalid.)
or
(Details: The file is corrupted and cannot be opened.)
Below are the sample screenshots of the error messages:
or
Click “OK” button to close the message box.
Precise Explanation:
When some parts of the Word document are corrupt, you will get the above mentioned error messages. And if the corruption is severe and Word cannot recover it, you can use our product DataNumen Word Repair to repair the Word document and solve this error.
Sometimes Word will be able to recover the text contents from the corrupt document, but some pictures cannot be recovered. In such a case, you can also use DataNumen Word Repair to recover the pictures.
Sample File:
| Sample corrupt Word document file | File recovered by DataNumen Word Repair |